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by Ellen Phillips

Download Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results fb2
Author: Ellen Phillips
ISBN: 0375701206
Language: English
Pages: 352 pages
Category: Marketing & Sales
Publisher: Vintage; First Edition edition (December 22, 1998)
Rating: 4.6
Formats: docx lrf mbr doc
FB2 size: 1767 kb | EPUB size: 1361 kb | DJVU size: 1238 kb

Shocked, Appalled, and Dismayed! book.

Shocked, Appalled, and Dismayed! book. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Download Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results.

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Shocked, Appalled, and Dismayed! Find out how to write letters of complaint that get results. How to Write Letters of Complaint That Get Results concluded. Fight Back and Win!, filled with sprinklings of Phillips' entertaining humor that has enamored the national media for years, focuses upon the multiple and varied problems that Phillips, her clients, and all consumers encounter and the manner in which she resolves these issues. This book contains information and sample letters concerning senior citizens, the Internet, privacy concerns, employment predicaments, as well as a multitude of other controversies.

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs-without having to hire an attorney  . You're getting the VIP treatment! With the purchase of Kobo VIP Membership, you're getting 10% off and 2x Kobo Super Points on eligible items. Your Shopping Cart is empty. There are currently no items in your Shopping Cart.

How to Write Letters of Complaint That Get Results. With her well crafted and entertaining advice and her sample letters and templates, Shocked, Appalled, and Dismayed is now my book of choice. You're the best, "Mom. This Book is a MUST and you WILL get results!!! Published by Thriftbooks. com User, 18 years ago.

Author: Ellen Phillips

Author: Ellen Phillips. Title: Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results. No user reports were added yet. Be the first! Send report: This is a good book. How to get the best of shoddy shops, crooked car-­dealerships, and heartless HMOs-­without having to hire an attorney.

How to Write Letters of Complaint That Get Results (Vintage). Certain problems can be fixed in the moment-an undercooked steak in a restaurant or a long wait at the salon. If you've talked to customer service and are still not satisfied, it may be time to send a letter. Here's how to write one that gets results. Take a deep breath. Don't write while you're fuming-it won't help your case to be hostile. Instead, wait until you're calm.

How to Write Letters of Complaint That Get Results PDF - KINDLE - EPUB - MOBI Shocked, Appalled, and Dismayed! .

Excerpt from 101+ Complaint Letters that Get Results If you never learned how to write a correct business letter (or have forgotten), then you need to use the letters in this book as a model, or get a good reference book.

Excerpt from 101+ Complaint Letters that Get Results. Writing an effective complaint letter is a skill that everyone needs to perfect in this fastpaced, impersonal society. Today, most people do not deal with the owners of the businesses that we patronize. Many stores are owned by large corporations headquartered hundreds or thousands of miles away. If you never learned how to write a correct business letter (or have forgotten), then you need to use the letters in this book as a model, or get a good reference book from the library or bookstore.

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.      The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.  Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:              - Who to write to, what to say, what to ask for  - The names and addresses of over 600 major companies- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation- Suggestions on what steps to take to avoid litigation- Consumer Smarts for automobile buyers- How to protect yourself from fraudulent business solicitations- Navigating the courts to ensure the well-being of your family and children- Help in getting proper coverage from your HMO- And--because sometimes the world is on your side--how to write the perfect thank- you note.Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
Comments (7)
Anardred
If you ever need to dispute a purchase or make a claim, this book is a great resource on how to write an effective letter. I've used her guidelines with several large corporations and received immediate responses every time.
Tejora
I have used this authors tips on writing letters to Congressmen, Senators, and others and it really works for advocacy. It is an invaluable book
if you write letters and need to get your points across to folks who
think their opinions matter more than yours.
Ese
This is a very clever concept of interest to almost everyone. The idea could have been presented in a short article or a few examples. No need to drag it out into an entire book, except, sight unseen, I thought it was clever enough to buy.
Fountain_tenderness
Great
Kearanny
Great sound advice
Tam
This is good book but I wish it was available in downloadable electronic form which will make it more useful in practice by cutting and pasting.
Mayno
Clearly this book provides the basics on writing letters of complaint. Most of it is just common sense (not so common these days). If you treat business people the way you would want them to treat you, it usually works out in the end. I didn't find much new in it. The contact addresses are helpful, but then most of them can be found on the net.. and more current
Helped a lot